Return & Exchange Policy
We want you to LOVE your new Opulenza Jewelry! If for any reason, an item does not meet your expectations, you may return the item in new condition with the proof of purchase within 60 DAYS of ship date for an exchange or refund. If an item is returned in exchange for an item or items of greater value, the retail difference and applicable sales tax are required. No shipping charges for items returned within 60 days of ship date. A postage paid envelope will be provided.
***There is a one year warranty on manufacturer’s defects. A manufacturer’s defect is defined as a flaw in design such as a non-working clasp, missing stone, broken post, wire or hinges.
The following are NOT considered manufacturer’s defects:
*Breakage or damage due to customer misuse
*Stones that vary in shape, size and color
*Variations in silversmith work and leather
If item is returned and we no longer have that item in our collection, then you will be able to choose an item of equal or greater value of the item returned.
Items being returned must be sent in proper shipping boxes via our postage paid envelope. Please return to:
959 US Highway 14
Greybull, WY 82426
Caring for your Opulenza Designs Jewelry
Each piece of Opulenza jewelry is uniquely designed and crafted with the utmost quality using .925 sterling silver, freshwater pearls, semi-precious stones and leather.
To maintain the original condition of your sterling silver jewelry, polish your pieces regularly using our polishing cloths. Never immerse your heirloom quality Opulenza pieces in chlorine, salt water, mineral springs, or suntan lotion. Avoid exposing your jewelry to hairspray, cosmetics, and perfume, as this will cause tarnish. Remember, some household cleaners contain chlorine bleach; these will cause discoloration and also loosen the gemstones.