Return & Exchange Policy
We want you to LOVE your new Opulenza Jewelry! If for any reason, an item does not meet your expectations, you may return the item in new condition with the proof of purchase within 60 DAYS of ship date for an exchange or refund. If an item is returned in exchange for an item or items of greater value, the retail difference and applicable sales tax are required. There are no shipping charges for items returned within 60 days of ship date when you use our postage paid return label (link provided below).
***There is a one-year warranty on manufacturer’s defects. A manufacturer’s defect is defined as a flaw in design such as a non-working clasp, missing stone, broken post, wire, or hinges.
The following are NOT considered manufacturer’s defects:
- Breakage or damage due to customer misuse
- Stones that vary in shape, size, and color
- Variations in silversmith work and leather
If an item is returned and we no longer carry that item in our collection, then you will be able to choose an item of equal or greater value of the item returned.
Items being returned must be sent in original packaging via our postage paid return label with a Return Authorization Form (printout provided below). Please return to:
Opulenza Designs Returns Department
534 Greybull Avenue
Greybull, WY 82426
Caring for your Opulenza Designs Jewelry
Each piece of Opulenza jewelry is uniquely designed and crafted with the utmost quality using .925 sterling silver, freshwater pearls, semi-precious stones and leather.
To maintain the original condition of your sterling silver jewelry, polish your pieces regularly using our polishing cloths. Never immerse your heirloom quality Opulenza pieces in chlorine, salt water, mineral springs, or suntan lotion. Avoid exposing your jewelry to hairspray, cosmetics, and perfume, as this will cause tarnish. Remember, some household cleaners contain chlorine bleach; these will cause discoloration and loosen the gemstones.
Return Authorization Form »
Postage Paid Return Label »